Wednesday, November 26, 2008


Why Knowledge Management will never be successful...

Enterprises need to raise the bar and believe that knowledge management is one method. Yet, we always somehow seem to lower the bar such that the masses dig a hole beneath it. What if we were to abandon our strategies around ECM and avoided talking about Documentum, Sharepoint or other proxy technology for a conversation? What if we acknolwedged that there is no such thing as human resources? There is nothing human about being called a resource.

The great but otherwise ignored truth is that communication is always between people. Creating intermediaries is inefficient and alienating. Speak to me as a person and I'll return the favor. Treat me as an object and I will ignore you...

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