Mohan Babu K. posted a blog on making your engagement manager work for you
that on the surface sounds good but otherwise is suboptimal advice...
Fact of the matter is that in a large service firms like ours one is certain to find pockets of expertise, even on esoteric tools and technologies with a caveat: EMs may need to jump internal hoops to ensure they are available to the client at a point in time.
So I guess us clients should believe that you are an expert in pretty much everything that exists? Do you think credibility will increase if clients observed their sourcing partners saying that you don't have certain capabilities? We all understand the analogy of jack of all trades but master of none and this is the model that is happening offshore.
Large service firms, including Infosys, invest in research around several technology areas. How do you ensure that you, as a client have access to such research?
The answer to this is simple. You should ask yourself what would it take for Infosys to make much more of its knowledge transparent? How about actually publishing some of it? I read the McKinsey Quarterly but don't know what the outsourcing equivalent is. What if you were to simply set up a Wiki where us clients can have a peak?
During the discussion, one of the executives made a mention that although we were a large service provider, with over hundred-thousand talented individuals who had expertise in myriad technologies
OK, I'll bite for a moment that some IT executive believes that all hundred thousand individuals are talented, but this of course requires lowering ones standard to agree. Can we first acknowledge that not all individuals are equal in their knowledge and abilities? For example, some security professionals understand security better than others. Any advice on how we can acquire the top half without taking on the overhead of Infosys employees who are mediocre?
Maybe you could also provide a perspective on something that I have repeatedly heard? If Infosys has software development centers all over the planet, what would it take for an engagement manager who may have been from India to help clients find quality Infosys candidates in locations other than India?