In my latest trip to Home Depot to purchase a battery and charger for my cordless saw, an architect from Cigna also echoed the same sentiments. I guess I never really thought about talking to a VP, SVP or even an EVP as in our culture this happens pretty much every day for architects. I guess when indexing my employer against others we are way ahead of the curve in the human aspects of technology.
NOTE: The person at both the Aetna and Cigna have never talked with an SVP in four years...
